If you are experiencing issues with accessing the OSTEO-GAINS App or using any of its features, please reach out to us at info@osteo-gains.com We would be happy to help you. 

Refunds for the OSTEO-GAINS App subscription are subject to the payment processing and refund policies of the app distribution platform from which it was purchased. Apple’s App Store or Google’s Play Store must directly approve the request in order for it to be eligible for a refund.

If you have an iPhone, you’ll need to request your refund directly from the Apple Store, if you have an Android phone, you’ll need to request your refund from Google Play. 

How Can I Get a Refund For an App Subscription?

Refunds for OSTEO-GAINS app subscriptions are subject to the payment processing and refund policies of the app distribution platform from which it was purchased. Apple’s App Store or Google’s Play Store must directly approve the request in order for it to be eligible for a refund.

Apple App Store Purchases 
Apple handles subscriptions for the OSTEO-GAINS app on iOS devices. Refund eligibility may vary by country or region. See the Apple Media Services Terms and Conditions for details. If you purchased your subscription via the App Store, please visit Apple's customer support page to request a refund.

• Go directly to Apple’s Customer Support page.

• You will be prompted to sign in with your Apple ID.

• Under "What can we help you with?" select "Request a Refund" from the dropdown menu.

• Select the reason for your refund request from the second dropdown menu.

• Click the Next button.

• Select OSTEO-GAINS from your list of purchases.

• Click the Submit button.

Alternatively, you can call Apple Support at 1-800-692-7753.

Google Play Store Purchases 
Google Play handles subscriptions for the OSTEO-GAINS app on Android devices. Google doesn't give refunds for most Google Play purchases. However, you may be able to get a refund depending on the details within 48 hours of the purchase: 

• Go to play.google.com.

• At the top right, click your Profile picture.

• Click Payments & subscriptions and then Budget & order history.

• For the order you want to return, click Report a problem.

• Select the option that describes your situation.

• Complete the form and note that you'd like a refund.

• Click Submit.

 If you find a Google Play purchase on your card or other payment method that you didn't make and that wasn't made by anyone you know, report unauthorized charges within 120 days of the transaction.

If you have an iPhone you’ll need to request a refund directly from the Apple Store. If you have an Android phone you’ll need to request a refund from Google Play.