Privacy policy

Updated August 2nd, 2024

This Privacy Policy describes the manner in which OSTEO-GAINS Ltd, our affiliates, subsidiaries, and third-party providers (“OSTEO-GAINS” “we” or “us”), collect, use, maintain, and disclose information from users of the Site and App and what choices you have. 

This policy describes how OSTEO-GAINS treats your information.

General

This App collects and processes information of users to run our business and provide Services to our users. We process and store data in Australia, and all service operations for the App and Site are located in New Zealand. 

Please carefully review this Privacy Policy before you use the App and Site. 

Information we collect and receive

We collect different kinds of information when you give us information, and we collect information automatically. 

The types of personal information you give to us include:

  • Birthday, Ethnicity, and Gender. As OSTEO-GAINS relates to movement of the human body, we collect this information so that we can understand the demographic characteristics of our App users, and relate this to age and gender norms. 

  • Registration and Contact Information, including Date of Registration, Name, and Email. OSTEO-GAINS Ltd uses this only to communicate with you directly and to aid in positive identification. We do not share this information with anyone.

We collect this information when you sign up to use the App and Site.

The types of information we collect automatically include: 

  • Device details, such as the type of mobile device you use, and the device version. 

  • The IP address of the computer or other device that you are using; 

  • The browser name that you are using; 

  • Technical information about your computer or other device, such as the operating system and the Internet service provider you are using, and other similar information.

We may combine this information with your account username, contact information, other account information, or other unique information in order to provide the services that you have requested, to troubleshoot problems, or to provide better service to you or other users.

How we use your information

  • Understanding and improving our products. To make the product better we have to understand how users are using it. We intend to use it to improve our products, including research.

  • To provide services to you. We use the information you provide to us to provide the services you have requested. 

  • To send periodic emails. We may use the email address you have provided to us to respond to user inquiries, questions, and/or other requests. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, the user can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email. Alternatively, you can opt-out of receiving email marketing communications by contacting Us at the contact information provided in the “Contact Us” section below. Please note that you may continue to receive transactional or account-related communications from us. 

  • As content on the App, when uploaded by you or with your permission. We may permit you to upload pictures or comments to the App, including reviews regarding the App.

  • For purposes specified at the time of collection. There may be other purposes that are specified when the information is collected. 

  • As otherwise permitted or required by law. There may be times when the law permits or requires us to use information for other purposes. 

How we collect your information

In addition to the information you provide to us, we may use the following technologies for automatic data collection: 

  • Browser Cookies. A browser cookie is a small file placed on the hard drive of your computer.  You may refuse to accept browser cookies by activating the appropriate settings on your browser. However, if you select this setting, you may be unable to access or use certain parts of our App. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our App.

  • Mobile Cookies. A mobile cookie is a small file placed on your mobile device. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your mobile device. However, if you select this setting, you may be unable to access or use certain parts of our App.

  • Web Beacons. Pages of our App, and emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website and service statistics (for example, recording the popularity of certain content and verifying system and server integrity). 

Google Analytics Notice

We use Google Analytics, which uses cookies to analyse traffic on the App. For instance, Google Analytics tells us how many people have used the App, how they move through the App, and how long they spend on each area of the App.  We typically do not connect this analytical information with identifiable information like name or phone number, although the analytics may associate information with a geographic location, device identifier, or IP address. 

How we share your information 

  •  There are times when communications and related content and other user information may be shared or disclosed by OSTEO-GAINS Ltd. We may share or disclose your information:
    To comply with legal process, or to protect OSTEO-GAINS Ltd and our users. We may share or disclose your information: (1) when we have your consent or if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; (2) to protect the safety, rights, or property of the public, any person, or OSTEO-GAINS Ltd; or (3) to detect, prevent, or otherwise address fraud, security or technical issues.

  • With third party service providers and agents. We may employ third party companies or individuals to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. For example, we may share data with a data analyst consultant to help us improve various aspects of the product. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • With third parties in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of OSTEO-GAINS or as part of a corporate reorganisation or other change in corporate control.

When OSTEO-GAINS Ltd shares information for a business purpose, OSTEO-GAINS Ltd enters into an agreement that sets forth the purpose of the sharing of information and that the recipient must keep that information confidential and not use it for purposes other than performance of the contract.

Updating Your Information

If your information needs to be updated, corrected, or deleted, please notify us at info@osteogains.com. Your personal information can only be deleted in accordance with our data retention policy, and as permitted by law. Further, personal information may remain in databases, access logs, backup media, and other records. 

Security

OSTEO-GAINS Ltd takes reasonable steps to protect information you provide to us as part of your use of the OSTEO-GAINS Ltd service from loss, misuse, and unauthorised access or disclosure. These steps take into account the sensitivity of the information we collect, process and store and the current state of technology. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no electronic or email transmission or digital storage mechanism is ever fully secure or error free.

The use of a valid account is required to use portions of the App and access the Site.  

  • You are responsible for maintaining the confidentiality of your account username and password and for restricting access to Your account username and password, and for notifying OSTEO-GAINS Ltd if you know or suspect your account information is compromised. 

  • You agree to accept responsibility for all activities that occur under your account or password. 

  • You agree to provide only current, complete, accurate and truthful contact information. 

How Long We Keep Your Information

We retain personally identifiable information only as long as it is needed for permissible business purposes, as required by law, and in accordance with record retention policies.  Upon expiration of the retention period, personally identifiable information is disposed of in a secure manner.  

Children’s information

OSTEO-GAINS is not directed to children under 16. We do not knowingly collect personal information from children under 16 years of age.  If We become aware that We have collected personal information from a child under 16 years of age, we will promptly remove such information. If you learn that a minor child has provided us with personal information without your consent, please contact us at info@osteogains.com.

Changes to this Privacy Policy

We may change this policy from time to time, and if we do, we’ll post any changes on this page. If you continue to use OSTEO-GAINS after those changes are in effect, you agree to the revised policy. 

Contacting OSTEO-GAINS Ltd

Please feel free to contact us if you have any questions about OSTEO-GAINS Ltd Privacy Policy or practices. You may also contact us at info@osteo-gains.com or at our mailing address below:

OSTEO-GAINS LTD
217 Ngamuwahine Road
RDI
Tauranga 3171
New Zealand

For New Zealand users – Privacy Terms

Digital platforms for bone health exercises

What is involved?

These terms and condition will outline what information, is collected, how it will be used and stored. If you agree to participate, you will be asked to register with OSTEO-GAINS Ltd, and participate in the exercises on the platform.

Collection of information

If you agree to participate in the programme, OSTEO-GAINS Ltd will collect the following personal information about you:
Who has access: OSTEO-GAINS Ltd
Where it’s stored: Secure server in Australia

What’s Collected

Why it’s collected and how it’s used

Personal Data

  • your name

  • date of birth

  • gender

  • ethnicity

This information is collected so that OSTEO-GAINS Ltd can so that we can understand the demographic characteristics of our App and Site users, and relate this to demographic norms.

Personal Data IT

  • email address

OSTEO-GAINS Ltd may use the email address you have provided to respond to user enquiries, questions, and/or other requests. If you decide to opt-in to the mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

If at any time you wish to unsubscribe from receiving future emails, you can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email. Alternatively, you can opt-out of receiving email marketing

APP Data

The data will be analysed by OSTEO-GAINS Ltd to see how the programme can be improved for the users.

Additional Information collected by OSTEO-GAINS Ltd

In addition to the personal information, you provide, OSTEO-GAINS Ltd may use the following technologies for automatic data collection:
Who has access: OSTEO-GAINS Ltd
Where it’s stored: Secure server in Australia
What’s Collected
Why it’s collected and how it’s used

Browser Cookies and Mobile Cookies

OSTEO-GAINS Ltd use Google Analytics, which uses cookies (small files that websites put on your PC to store info about your preferences) to analyse traffic on the App. For instance, Google Analytics tells us how many people have used the platform, how they move through the platform, and how long they spend on each area of the platform.

Web Beacons

Pages of our OSTEO-GAINS platform, and emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website and service statistics (for example, recording the popularity of certain content and verifying system and server integrity).

Who is this platform open to?

Whilst the programme is targeted at women 30-50 years old, anyone living in New Zealand who wants to improve their bone health are welcome to participate, whether or not you are physically active. Please read the Terms and Conditions of Use and Disclaimer, in addition to this Privacy Policy BEFORE commencing with the OSTEO-GAINS APP.

Do I have to take part?

Your participation in this programme is entirely your choice. You are free to choose not to take part or withdraw at any time, without having to give a reason.

Security and Storage of your Information

OSTEO-GAINS Ltd take reasonable steps to protect information you provide to us as part of your use of the OSTEO-GAINS Ltd service from loss, misuse, and unauthorised access or disclosure. These steps consider the sensitivity of the information we collect, process and store and the current state of technology.

How long we keep your Information

All data from the platform that is identifiable information about you will be held in a secure server and destroyed once the contract has finished.

What are my rights?

You have the right to withdraw from the platform at any time. You may contact info@osteo-gains.com and ask that your information be removed from the App and Site at any time, with no consequences for you.

What if I want to find out more about it?

If you have any questions about the platform, please email info@osteo-gains.com